IDT's Frequently Asked Questions
HOW DO I REQUEST A QUOTE?
The quickest way to receive an accurate quote is to submit an inquiry through our CONTACT US tab right here throigh our website. You’re also welcome to email our administrative team directly at info@idotransportation.com.
When reaching out, please provide as many details about your upcoming trip or event as possible—including your date, exact locations, estimated passenger count, and transportation needs. The more information we have upfront, the faster we can provide you with an accurate and personalized quote.
WHAT IS YOUR CANCELLATION POLICY?
At I Do Transportation, we understand that plans can change, and that unexpected circumstances sometimes arise. However, cancellations made within 24 hours of a scheduled trip may be subject to the full transportation charge, depending on the circumstances. Please note wedding, large event, and other contracted transportation MUST be cancelled according to terms outlined in contract.
Once your reservation is confirmed, a vehicle is reserved specifically for your trip and a driver has committed that time on their schedule. For this reason, we kindly ask that any cancellations or changes be communicated as far in advance as possible.
HOW DO YOUR WEDDING PACKAGES WORK?
We offer three popular wedding transportation packages designed to accommodate a variety of wedding-day schedules:
- 3-Hour Package
Typically includes three consecutive hours of transportation without a break in service.
- 5-Hour Package
Typically includes five consecutive hours of transportation without a break in service.
- 8-Hour Package – Our Most Popular Our 8-hour package is designed as a split-service package, providing up to eight total hours of transportation throughout the day. This option offers the greatest flexibility for transporting the bridal party, groom’s party, family members, and guests at different times while keeping your wedding day running smoothly.
In some circumstances, our 3-hour and 5-hour packages may also be split. Split-service availability is determined on a case-by-case basis and depends on the day's schedule, vehicle availability, and surrounding reservations.
IS A DOWN PAYMENT REQUIRED TO RESERVE ?
For weddings and other larger events, a 50% down payment is required at the time of contract signing to officially reserve your date, vehicle(s), and transportation services. The remaining balance is due 30 days prior to your event.
If your event is cancelled before the 30-day final payment deadline, you may be eligible for a refund of payments made, subject to the terms outlined in your transportation agreement. Cancellations made within 30 days of the event may be subject to additional cancellation terms.
WHY WAS MY FINAL CHARGE DIFFERENT FROM MY ORIGINAL QUOTE?
Our team works carefully to keep your transportation within the hours included in your selected package. However, circumstances outside of our control—including traffic, weather, extended wait times, schedule delays, guest-count changes, or changes to the original transportation plan—can occasionally result in additional service time.
When transportation extends beyond your contracted package, overage charges are currently assessed at:
- Shuttles: $102 per shuttle, per additional hour
- Mercedes Sprinter LIMO/Party Bus: $150 per additional hour
These charges help cover the additional driver time, fuel, and operating costs associated with extending your transportation service.
CAN WE HAVE MULTIPLE STOPS ON OUR EVENT?
Absolutely! We’re happy to accommodate multiple stops on your reservation, whether you’re booking airport transportation, a special event, or another outing. Please note that additional stops may be subject to a small additional fee to account for the extra travel time, mileage, and fuel. To help us provide the most accurate quote and ensure your trip runs smoothly, we kindly ask that you include all planned or potential stops when booking your reservation. We appreciate your understanding on this matter!
CAN I REQUEST A SPECIFIC DRIVER?
Absolutely! We love hearing that one of our drivers made such a great impression that you would like to request them again. We are happy to note your preferred driver when booking and will make every effort to accommodate your request. Driver requests cannot be guaranteed and are dependent upon availability and scheduling.
IS DRIVER GRATUITY INCLUDED IN MY PACKAGE?
A standard driver gratuity is included in most packages, including wedding and airport transportation.
For other private events or transportation services, please confirm gratuity details with our administrative team at the time of booking.
If your driver provides exceptional service and you would like to show additional appreciation, we are also happy to provide options for tipping your driver directly.
WHAT VEHICLES ARE AVAILABLE?
Our fleet includes several vehicle options to accommodate everything from individual transportation to wedding parties and larger groups. We have multiple shuttles available to seat up to 14 passengers. As well as a party bus with LIMO seating, laser light show, privacy window, and mini bar, as well as SUV options. Inquire today to see vehicle availability for your date.
ARE FOOD AND DRINKS ALLOWED IN THE VEHICLES?
Beverages are permitted in our shuttle vehicles. If alcoholic beverages are being enjoyed during transportation, we kindly ask that they remain in the rear passenger seating areas.
We ask all passengers to help us care for our vehicles by enjoying food and beverages responsibly and avoiding spills or excessive messes.
Additional cleaning fees may apply if a vehicle requires excessive cleaning following a reservation.
ARE ANIMALS/PETS ALLOWED IN THE VEHICLES?
We love our four-legged friends; however, because our vehicles serve many different passengers, and some guests may have significant pet allergies, animals are generally limited inside our fleet.
Requests involving pets are considered on a case-by-case basis, with preference given to hypoallergenic and non-shedding animals when accommodations can safely be made.
Please contact our team before your scheduled transportation if you would like to request permission for an animal to travel with you.
WHAT AREAS DO YOU SERVICE?
I Do Transportation is proudly based in Montgomery, Texas, and provides transportation throughout the Greater Houston area and many surrounding communities.
Our service area regularly extends from areas such as Brenham and College Station to the north and west, throughout Greater Houston, and south to Galveston.
Travel outside of our typical service area may also be available depending on the details of your trip. Contact our team and we will be happy to discuss your transportation needs.
ARE YOU OPEN ON HOLIDAYS?
I Do Transportation operates on most holidays; however, holiday availability is dependent upon driver and vehicle availability.
Christmas Day service is available only when a driver voluntarily elects to work, as we believe it is important to respect our team's opportunity to spend the holiday with their families.
Please note that transportation scheduled on major holidays is subject to an additional holiday service charge.
We encourage clients needing holiday transportation to reserve as early as possible, as availability may be limited.
